Kraton Arrma not interested, Horizon are useless, Logic playing the blame game!

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Necroscope

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Arrma RC's
So the road to my V4 Kraton has up until now, been relatively smooth with the only issues on my previous 4-off V3's being a cracked wheel and a poorly shimmed diff.

My V4 Kraton is another matter entirely!

I had one of the first, from the first delivery in the UK and maybe this is the problem being an early adopter, I've sure learned my lesson.

Out of the box the front end was lose, i'm not talking one bolt, I'm talking lots. I tightened them up and moved on as no damage was done, I'd caught it (or so i though). This was my first mistake.

First run and the new controller is tragic, lagging and unresponsive which i believe is the norm?

Steering is a disgrace, i put this down to the new servo saver......

After the second run i fancy some bling, not because i bash hard, but because i wanted my new RC to be the best it could be. So i replace the chassis braces with some great kit from Lee at Custom RC upgrades. When i remove the rear brace, its cracked (we all know why). Its at this point i contact Arrma directly. Again this doesn't matter as the chassis is flat and i don't need the part.

So i then change the Spektrum for a Tactic and have a single good run (back in love now).

The next run see's the lower arm ball screw back out, the drive shaft drop out and damage the diff and diff cup. The diff clicks now!

Now i contact Horizon and Logic as enough is enough, ow and i also copy in Arrma. Arrma are only interested in the servo saver, asking me to check if a washer is fitted, they blank all the other problems. Horizon tell me next time to buy straight from them. Logic say my car has obviously seen some rough and tumble and that they've not heard of any of the problems i am having.

I sold a very solid V3 Kraton, to create my now V3.5 Kraton. The support from Arrma, Horizon and Logic is frankly astonishing. I'm not sure what is going on, but everything seems to have slipped.

My advice to new owners, check everything (as you always should on any RTR), if your not happy at any stage regardless of if you can fix it, take it back straight away, forget trying to do the right things, as your loyalty will not be reciprocated.

I'm not sure where to turn with my truck, i just have zero confidence in it and nowhere to turn.
 
That sucks, Think someone would work with you to help make things right rather than lose customer base.
 
I would try calling and speaking to someone. Then refer to the email describing your experiences.
 
I would try calling and speaking to someone. Then refer to the email describing your experiences.
I agree with this☝️ Emails are very impersonal and there is no personal connection, just words. When you speak to someone directly you can express your feelings, your passion and your frustrations in away that words cannot. Put a face, so to speak, to the issues at hand. In today’s society we have rely on text messages, emails, twitter etc to communicate, we have lost that personal connection you get when we talk over the phone or in person. I think you maybe surprised at the outcome if you call and speak to someone in a thoughtful and respectful way. Good luck and hope you don’t lose your passion for this great hobby?
 
You need to get on the phone. Horizon has taken in entire trucks over a single phone call. emails get you nowhere with them. As long as they have their name on the box, & you have a receipt, they will work with you.
 
I haven't, i have heard of people being on hold for 45 minutes before giving up. Do you think this would make any difference. I initially email so as i could provide photos etc.
I had good experience by phone. I was on hold for 1 minute and then they ask for a number to call you back on. 10-15 mins later I get a call. I explained my issue and they sent a replacement which was in hand 2 days later.
I didn't like the online/email method where it asks you to mail in the faulty part before they'll send replacement. Which led me to just calling.
 
I had good experience by phone. I was on hold for 1 minute and then they ask for a number to call you back on. 10-15 mins later I get a call. I explained my issue and they sent a replacement which was in hand 2 days later.
I didn't like the online/email method where it asks you to mail in the faulty part before they'll send replacement. Which led me to just calling.

Did you buy direct from them?
 
We just discussed this very issue on a different forum. Seems this is the norm lately... :cautious::cautious: I just bought my first Arrma RC so this makes me somewhat worried... Will try by phone if an issue occurs as suggested...
 
I haven't, i have heard of people being on hold for 45 minutes before giving up. Do you think this would make any difference. I initially email so as i could provide photos etc.
You've done everything correctly, and I can appreciate that you might have wanted all the necessary photos for verification. This could be the flaw. I too attempted to email them, but I used an email address that they had contacted me with from previous issue. After no reply for a week, I tried sending from a different email. Same problem. I finally called them, and they emailed me while I was on the phone, and I replied with only one or two photos at a time. They were unable to locate my previous emails, likely as they were blocked by their server. The phone call also lead to getting extra new parts, that were only available on the newer models. As mentioned by @Wmorgan, they have a service for calling back so you don't have to wait on hold. Don't despair, I'm sure the people at Horizon will take care of all the problems.
 
I haven't, i have heard of people being on hold for 45 minutes before giving up. Do you think this would make any difference. I initially email so as i could provide photos etc.
I would call Horizon Hobby direct. A few friends and I have had problems here n there. With a phone call to Horrizon (yes bit of a hold time but worth it.) they will make it right.
 
I've had a few smaller issues that Hobbico nipped in the bud rather quickly. I agree with the phone call approach. I always call first and provide photos via email if requested.

Hope you get the resolution you are looking for.
 
My esc went bad in my v4 I called horizon they asked for pictures to make sure I hadn’t crashed it .. once I sent them they sent a new esc free off charge
 
My esc went bad in my v4 I called horizon they asked for pictures to make sure I hadn’t crashed it .. once I sent them they sent a new esc free off charge
Did you have to send in the broken esc?
 
Also agreed my wife bought the 4s outcast. I have a kraton 6s and it’s tuff as nails so I didn’t bother to look the outcast over. Big mistake the transmitter is trash and one of the tie rods was bent out the box.
 
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