Kraton Problems with T-bone racing

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TheLectrician

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Location
Lebanon,pa
Arrma RC's
Let me start by saying i want to love these products so bad BUT... I just loaded up on T-bone stuff. Got 2 kraton bumpers and a wheelie bar for my outcast and one for my kraton $132... no big deal. All "instock items"... 7 days goes by and still nothing i figure its the website and parts actually needed to be manufacture, no they just messed up and forgot about me is the story i got on the phone. So whatever some stickers or free 2day shipping and im happy right. Nope. Took another 5 days to get the parts and no deal sweeteners. Ok whatever no biggie at least i have some bitchen parts right. Wrong. 1 bumper set had 2 holes they missed on machining and the wheelie bar for the kraton simply does not fit, they bent the skid plate too close to the chassis. So half of my late order is unusable and they haven't responded to email or phone call for 2 days now. If you read all this im sorry for venting but i felt the community should now and i was kinda curious if anyone else has had a bad experience.
 
I recently broke my TBR wing mount and snapped some photos and email it to them and they got back to me within a couple hours saying they're starting the warranty process and will begin manufacturing the mount. Fingers crossed I guess.
 
I hope to hear from them soon. I really do like the the products this is just putting a very bad taste in my mouth about it.
Ill keep you guys posted on what happens.
 
They are not warranting 2 of my bumpers that i broke over the winter. They said they were shipping out one of them no problem. They never mentioned anything about my 2nd bumper. I have tjeir parts on 4 of my trucks including my Kraton.

Im going to put them on blast this week if i do not get satisfied. Its been 2 weeks.
 
ive had issues with them too. they wont email u back or pick up the phone.iam getting ready to call the bbb and they ag in there state
 
Yeah they're not doing much for me.
Since it took 3 days to hear back from them i took liberties and machined the holes i needed and reshaped the skid plate for the wheelie bar myself. So they said "great we'll give you a 30% off code" so now to rectify the situation i need to spend more money with them? Thats bull puckey, man.
 
just called ag in there state. she said if we all file complaint's they will light a fire under there ***
 
just called ag in there state. she said if we all file complaint's they will light a fire under there ***

Im in. File a complaint with the bbb?

I think if we warn them we all know eachother through the forums that they will loose alot of business..... but they should know that crap wont fly.

Im gonna send them 1 more email and tomorrow i will get the bbb on the phone.

I have spent a couple hundred on their stuff tricking out my trucks. If they don't fix it im blasting them on every forum im on.
 
just called ag in there state. she said if we all file complaint's they will light a fire under there ***
Hey do i file a complaint with the bbb?

I just emailed them some food for thought and resent my original requests for warranty.

I want my stuff or i am blasting them everywhere.
 
Money talks better than any bbb complaint. Stop buying products from them and they will get the message faster/better than any “official” complaint. They will come around or some other company will step in. Your wallet will speak volumes.
 
just got a email from them. they still have not fixed the hinge pin issues for the 4x4 granite, and want me to send mine back for a refund. yea right lol
 
Are you guys kidding me? Attorney general? Lmao. You get one small,part that missed a screw hole or better yet it's the v3 version and you have it put together backwards and your throwing a big fit. You do realize tbone don't have to warranty poop if they chose not to. You won't see traxxas given a warranty. Tone has the best products and if you don't like stop ordering more for me!. Never had a problem and always answers my phone call. A+ for tbone parts from me. All I see is a bunch of spoiled millennials whining! Please it frickin toy parts people.
 
i call bs iron mike they do not pick up the phone ive called like 50 time's and what are u 12? lmao plus it should not take over 20 days to get my part
 
Sorry to hear your troubles, I emailed a picture of a broken bumper (due to lots of bad landings) about a month ago and I had a replacement in Michigan within 4 or 5 days.
 
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