Any other way to contact them?

N4SIR

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I have sent them 2 messages over the last 13 days trying to exchange my Kraton front and rear chassis braces for Mojave ones (i believe the talion ones fit) and had 0 responses. other than filling out the email form on their page is there any other way?
 

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are they on facebook or social media? i cant check as I don't have social media.
A LOT of companies are turning to these forms of communication rather than traditional email/phone calls.

Votages site does say this though...

We currently don't offer telephone support.
Phone support would be nearly impossible for us, as a company of less than two people, to be able to keep up. That said, we offer WORLD CLASS customer service. You will be very impressed; We're fast at responding and we always try our best to make the situation or issue right. It's truly one of the best reasons to shop at Voltage Hobbies!
Reach us with the form above for support.
makes me wonder if they are going the social media route.
 

N4SIR

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are they on facebook or social media? i cant check as I don't have social media.
A LOT of companies are turning to these forms of communication rather than traditional email/phone calls.

Votages site does say this though...



makes me wonder if they are going the social media route.
they have a FB page i will try messaging them
 

N4SIR

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To Todd? Horizon?
i just messaged using the form on the voltage hobbies page and i also just messaged them on the facebook page. I just need to exchange my unopened kraton front and rear chassis braces for Mojave ones (from what im reading Talion v4 ones are the same)
im not sure who Todd or Horizon are (sorry)
 

jondilly1974

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i just messaged using the form on the voltage hobbies page and i also just messaged them on the facebook page. I just need to exchange my unopened kraton front and rear chassis braces for Mojave ones (from what im reading Talion v4 ones are the same)
im not sure who Todd or Horizon are (sorry)
Dang there are a LOT of people looking for those Kraton rears. You could sell them in a second in the classifieds here. 🤷🏻‍♂️
 

N4SIR

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N4SIR

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If RCDude81 says they fit, you can probably bank on it. He’s an M2C product tester, and on top of that he knows his stuff.
I know the m2c fits but i have voltage ones and need to see if their talion ones fit the mojave or if i just need to sell these and buy m2c ones
 

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Yes the Talion and Mojave use the same exact chassis braces between the the two models.
 

Mr.Duke

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cool now i just need voltage to exchange my kraton ones for talion ones
Good luck with that. Kenny lost his machinists last I heard and was having a lot of issue keeping up with the business. I really like doing business with him in the past and hope he gets production back again sometime in the near future.
 

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The last time i had to ask something to Voltage i used the contact form on the website. It was about shipping cost, they answered quickly and did something pretty fast.

Maybe they don't answer fast because it is the end of the year with the holidays?

Good luck with that. Kenny lost his machinists last I heard and was having a lot of issue keeping up with the business. I really like doing business with him in the past and hope he gets production back again sometime in the near future.
And maybe it is because of that indeed. There are still some parts which are sold out since months.
 

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I've had good experiences with Voltage in the past, Kenny is a good dude and has issues lately. I really like their parts, they look outstanding and are pure quality. Hope he gets back on track soon.
 

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I made a purchase 6 days ago, the order is still pending and I already send multiple emails without response, I tried to contact them through social media and still nothing, what should I do?
 

arrmadillo

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I made a purchase 6 days ago, the order is still pending and I already send multiple emails without response, I tried to contact them through social media and still nothing, what should I do?
Two choices, wait it out for a response or cancel order. It's a shame things are like this from Voltage, was never this way.
 

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Two choices, wait it out for a response or cancel order. It's a shame things are like this from Voltage, was never this way.
Voltage is a dying breed. Sad 😪
 

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I just sent a message through PayPal, hopefully they will give more attention to it knowing that is coming from them.
I hope I don't have the same issue @shoyx I just put a order in for both rear hinge pin braces this morning.
Let me know if the status change from pending
 
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