Kraton Arrma product support is beyond amazing!!

[Todoubled]

I stepped away from the hobby for almost 10 years due to poor product support. My buddy who owns a hobby shop introduced me to Arrma about 2 months ago and I couldn't be any happier. Arrma customer support is beyond amazing. They have supported the product by replacing parts that have given me trouble. The tires exploding when using 6s is a bit annoying and could be a long term problem. I've had 5 tires explode. It seems to separate and rip from the rim when ballooning. I have a tire that had the foam fall apart which caused empty spots inside the tire. So far Arrma has continued to help me resolve the issue. Any suggestions would be amazing. I just purchased a 3s for my nephews graduation present.

 

[Mr.Duke]

How many of the blowouts were on the front?

 

[drjim]

How many of the blowouts were on the front?

You thinking Hard Landings, Mr. Duke?

I'm only a couple of weeks into ARRMA ownership, and haven't broken anything.....yet.

 

[Mr.Duke]

If the majority of blowouts are happening up front I'm thinking that raising the viscosity in the center diff will cut a lot of the ballooning from the the front tires. Try 200,000cst center diff fluid and work your way up.

 

[drjim]

If the majority of blowouts are happening up front I'm thinking that raising the viscosity in the center diff will cut a lot of the ballooning from the the front tires. Try 200,000cst center diff fluid and work your way up.

And the heavier oil cuts down on the amount of free-wheeling the unloaded (in the air) tire can do, keeping it's RPM down, and lessening the ballooning, right?

 

[slick2500]

Stop letting your tires balloon problem solved. If you keep letting them balloon they will continue to come apart.

 

[Mr.Duke]

With all 4 wheels off the ground power to all 4 will equalize, but any other time it will keep the fronts from turning into pizza cutters which is what kills them

 

[drjim]

With all 4 wheels off the ground power to all 4 will equalize, but any other time it will keep the fronts from turning into pizza cutters which is what kills them

Which is pretty much what I thought, except for all four being airborne.....

 

[arrmadillo]

Are your tires vented? If not this can help with balooning.

 

[Outcastblxnut]

Don't try and self right. Walk your azz over there and flip the truck over. ?

 

[bicketybam]

I was rebuilding my Super Rock Rey and I stripped out a grub screw/pin that holds the rear driveshaft to the center diff. It took me forever but I was able to drill it out. Unfortunately the grub screw/pin is not sold as a separate part....it only comes included with the rear driveshaft assembly ($60). So I emailed Horizon Hobby support and asked if there was a way to get just the pins. A day later a guy named David W. replied that he had three pins he could send me that were used. I didn't care about them being used. I thanked him and 2 days later I had the pins for free.

Just another example of their incredible customer service ???

 

[Devin h]

I stepped away from the hobby for almost 10 years due to poor product support. My buddy who owns a hobby shop introduced me to Arrma about 2 months ago and I couldn't be any happier. Arrma customer support is beyond amazing. They have supported the product by replacing parts that have given me trouble. The tires exploding when using 6s is a bit annoying and could be a long term problem. I've had 5 tires explode. It seems to separate and rip from the rim when ballooning. I have a tire that had the foam fall apart which caused empty spots inside the tire. So far Arrma has continued to help me resolve the issue. Any suggestions would be amazing. I just purchased a 3s for my nephews graduation present.

View attachment 49603View attachment 49604

Did you need your receipt for them to help you?

 

[drjim]

I haven't broken anything on my Senton (YET.....!), but from everything I've read here on the forum, Arrma has superb product support.

 

[Todoubled]

I haven't needed a receipt but they are aware it's a v4 which falls within
2 year warranty

 

[Justintime]

So far 2 outdrives and blx185 esc at my house within 4 days of reporting. Horizon is on top of the game!