- Messages
- 1,102
- Reaction score
- 2,117
- Arrma RC's
- BigRock
- Outcast 6s
- Outcast 8s
- Talion EXB
I'll try to make this as brief as I can.
I ordered some shock covers for my Xmaxx. They arrived and were not the right color that I thought I had ordered. (I ordered green, instead of lime green). I went to the company's website and found the company email address. Sent them an email admitting I had ordered the wrong color. In the follow up emails they offered to send me the correct color and a return shipping label the wrong ones. I replied great let me know if you need any information from me. This is where they went MIA.
I sent follow up e-mails asking if they needed any additional information to send the new ones. Nothing. A week went by and sent an email. Nothing. Another week went by sent another email and still nothing.
This time I went to the company website the live chatted with one of the representatives. They told me they would look into it. Nothing after that. Went on e-bay to write a review about the customer experience I had but they passed the blame on me saying I didn't contact them via e-bay (where I had ordered them from) I sent them a message on e-bay and you guessed it they didn't respond.
I'm sure others may have a good experience from this company but if this is the way they do business then they shouldn't be in business. I only spent $15 so it’s not a huge loss. The point of this was not to vent, okay maybe a little, but to hopefully steer people away from a company that doesn't keep it's promises.
Okay getting off of the soap box now.
I ordered some shock covers for my Xmaxx. They arrived and were not the right color that I thought I had ordered. (I ordered green, instead of lime green). I went to the company's website and found the company email address. Sent them an email admitting I had ordered the wrong color. In the follow up emails they offered to send me the correct color and a return shipping label the wrong ones. I replied great let me know if you need any information from me. This is where they went MIA.
I sent follow up e-mails asking if they needed any additional information to send the new ones. Nothing. A week went by and sent an email. Nothing. Another week went by sent another email and still nothing.
This time I went to the company website the live chatted with one of the representatives. They told me they would look into it. Nothing after that. Went on e-bay to write a review about the customer experience I had but they passed the blame on me saying I didn't contact them via e-bay (where I had ordered them from) I sent them a message on e-bay and you guessed it they didn't respond.
I'm sure others may have a good experience from this company but if this is the way they do business then they shouldn't be in business. I only spent $15 so it’s not a huge loss. The point of this was not to vent, okay maybe a little, but to hopefully steer people away from a company that doesn't keep it's promises.
Okay getting off of the soap box now.
Last edited: