My Grandson purchased a Big Rock from the Omaha Hobbytown on 06/23/2020. When he got it home and unboxed it he was very sadden when we notice a pronounced wobble in the front right wheel. When he and his mother returned to Hobbytown on 06/24, the clerk dismissed the issue and blamed it on temperature changes during shipping. Today 06/25, we paired the car and Tx and he drove it in the basement - I can supply video of the wobbly defective tire. The concern is, if the vehicle is driven at high speeds it will become unstable and/or cause undue wear on the front drive and stearing components. It is quite disheartening when a child works hard and saves up snow scooping, lawn mowing money and birthday money from his grandmother for months on end in anticipation to purchase a product he has researched and thought was the best product on the market - only to find out its undrivable and he has no recourse to make it drivable. Please contact me as soon as possible and advise how to proceed. Sincerely, John Linton 402-616-7388 Fort Calhoun, NE
6/29 10:17 AM
Sent 2 emails over the past week, IM on FB and been on hold for 45 mins - still no response - very poor customer service!
6/29 10:17 AM
Sent 2 emails over the past week, IM on FB and been on hold for 45 mins - still no response - very poor customer service!
