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There are some things you can try to get things working before you give up on it and return it. You basically start from scratch. Try a factory reset of the esc on page 16 of the manual. Turn TH DR all the way up, TH trim to center, TH rev sw to normal, then go through the throttle setup procedure for the esc on page 15 of the manual and try again. Highly unlikely but make sure the esc is still setup for forward/brake/reverse mode option number 4 for esc tuning also on page 16 of the manual.