Problems with Venom pro duo chager

[Sparky7319]

Hey guys I am having trouble using my charger. Both ports keep telling me break in charge line. The charger is maybe 3+ months old. It also does not matter if I change the leads to try different plug ends. At a lost hear. I don't want to buy a new charger. But now I am stuck and unable to charge and discharge batteries but I can check the voltage on them. What also sucks is that I ended up washing the receipt. Any help would be useful. Thanks

 

[vince32837]

If both channels report a open cable line...odds of double failure on both channels are 1 in a million! and you swapped out leads. 99% there is something wrong with the charger. The store you purchased charger from can look up your order, email you a new receipt. contact Venom..

good luck
Vince

 

[Krathead]

Contact Venom. They have some of the best support in the business. They will help you. When I warrantied mine (same charger) they did not ask for a receipt, they just asked me to take a picture of the bottom of the unit. That has the date code for warranty. Let us know how it goes

 

[Sparky7319]

Thanks for the info. Things have been hectic with work. Have not had a chance to check back here in a while. Thanks again. I will try to contact Venom as soon as I can.

 

[Sparky7319]

Ok just got off phone with customer support and all I have to say is wow. Just so nice a understanding. They are emailing me info and all I have to do is get the numbers off the bottom of it and they are going to send a new one out. I wish customer service support was like this every where. ?

 

[Sparky7319]

Ok just received my new charger from Venom. I could not be any more happier. They gave no problems. There customer service support is out of this world. ???