bicketybam
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- Arrma RC's
- BigRock 4x4
- Granite
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- Kraton 8S
- Kraton 6s
- Kraton 4s
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- Notorious
- Talion
- Typhon 6s
As some of you may know, the ESC in my Notorious went up in smoke (https://www.arrmaforum.com/threads/notorious-up-in-smoke.8449/). I purchased the truck from another forum, new in box. When I submitted a warranty claim I was immediately denied because I was not the original purchaser. I ended up emailing a Horizon Rep who called me at home. After my conversation with him, one thing became painfully clear. Without a dated sales receipt from an authorized retailer, you have NO WARRANTY. NONE. ZIP. NADDA. While Horizon can handle each claim on a case by case basis, the bottom line is that do not have to warranty anything if you don't have a receipt. So I highly recommend that you immediately scan or take of picture of your receipt when you buy a new truck. I also asked what happens in the case of a gift and he said they would ask that you contact the person that gave it as the gift and request a receipt. How uncomfortable would that be?
So for those of you buying either new in box, slightly used or used, technically you have no warranty. And given that the most important part of these trucks are electronic, that really sucks.
So for those of you buying either new in box, slightly used or used, technically you have no warranty. And given that the most important part of these trucks are electronic, that really sucks.