Curvin
Active Member
- Thread starter
- #161
@Jerry-rigged ,
Never saw the old website, but the new one is designed to frustrate you to the point of giving up, LOL.
Did a live chat with a rep who was as clueless as they come, juss kept giving me canned responses and sending back into a circle of dead ends. He then closed the chat without actually resolving anything for me. Best was the message at the end to rate his support ?!
You can no longer upload a video, has to be a link to a dropbox file, etc , which I found out only after I had already created 2 warranty claim tickets. One of the reps via non reply email ?? informed me he created a support ticket for me to discuss further, but no one can tell me where to access said support ticket.
Seriously , I am about to just bin it , its not worth the time and energy , not to mention the expense of returning it if I can get some sense out of them.
I'll steer clear of HobbyKing in future.
On a more positive note, the local RC community came to the rescue with some near new high end servo's. I have a Savox 1257TG unit ( with a Hitech HS-645MG unit thrown in Free as a spare ), and a Team Associated TS1015 XP unit for less than what I would have paid for one of the above. There is no point going around in circles with cheaper/lower grade servos IMO. At this point I don't even want to put the Savox of the XP in the Senton until I find a solution ( if there is one ) for the rock jamming.
Also need to figure out what happened to the slipper, buts that the other thread.
Never saw the old website, but the new one is designed to frustrate you to the point of giving up, LOL.
Did a live chat with a rep who was as clueless as they come, juss kept giving me canned responses and sending back into a circle of dead ends. He then closed the chat without actually resolving anything for me. Best was the message at the end to rate his support ?!
You can no longer upload a video, has to be a link to a dropbox file, etc , which I found out only after I had already created 2 warranty claim tickets. One of the reps via non reply email ?? informed me he created a support ticket for me to discuss further, but no one can tell me where to access said support ticket.
Seriously , I am about to just bin it , its not worth the time and energy , not to mention the expense of returning it if I can get some sense out of them.
I'll steer clear of HobbyKing in future.
On a more positive note, the local RC community came to the rescue with some near new high end servo's. I have a Savox 1257TG unit ( with a Hitech HS-645MG unit thrown in Free as a spare ), and a Team Associated TS1015 XP unit for less than what I would have paid for one of the above. There is no point going around in circles with cheaper/lower grade servos IMO. At this point I don't even want to put the Savox of the XP in the Senton until I find a solution ( if there is one ) for the rock jamming.
Also need to figure out what happened to the slipper, buts that the other thread.