I live in Malta and we don't have a dealer I have sent several emails but for no use they treated me differently although I purchased five Arrma models.You are in a tough situation. I agree. Horizon does have EU warranty service abroad. I don't know where you are. I am in the States. One phone call and a replacement is on the way quick unless on Back order. There is NO warranty in effect unless you purchased from an authorized channel with a valid receipt. Its a shame because Arrma does have the best support in the RC industry and many people choose Arrma for that reason alone. Me included. Good luck.