HOBBICO got back to me and stated they were going to send me the pinion and spur gear, and this is what I received.
** A MUCHMORE RACING 12T pinion gear!!!!!
The Talion out of the box is a 13T (and spare 15T), and they did not have the decency to at least send me ARRMA brand pinion gear. The bag coloring is worn out, its obvious its old stock from the left over parts bin.
Did not send me the spur gear which also is damaged, luckily I bought one through Ebay with 2nd day delivery, or else I would have been stranded all along.
** Communication is terrible, without saying a word, they simply shipped out, and no information with what was the resolution or any additional questions about the case.
Then, Tower Hobbies contacted me and stated I was going to receive the tires and wheels, and nothing as well.
Its a circus between all of them, passing along this case and brushing it off as quickly as they can without any commitment to provide BASIC customer service.
Here is their response from Hobbico (Justin)...
Hello again,
I sent you a pinion gear that would work for you truck. I can place you on back
order for the additional months it would take for the stock pinion to come in
if you would like however this was a quicker solution. Also I sent the pinion
as a customer service there was nothing visibly wrong with the spur gear you
sent a picture of so I did not include it in your order. Arrma has a two year
limited warranty on its electronics and it does not cover crash damage or wear
and tear parts. I have done my best to assist you with the means that I have at
my disposal but again I would suggest calling into the product support line and
voicing any further concerns you have concerning this vehicle. I apologize for
any inconveniences this has caused you.
Case resolution: (Previous Email)
***
Hobbico is on back order for a 13T pinion, really?
They sent some cheap brand 12T they found in their old stock garbage bin that nobody wants, or cant sell.
After he promised to send both items, he now backs out and states the spur gear is fine. The video I sent them, mysteriously was lost during the case handling.
That does not seem to me normal wear for a week old spur gear. The teeth are excessively worn out, the metal on this rig must be old stock or bad alloy in production. I might just pack it up and send the whole truck back to Tower Hobbies.