TBone

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TBone

firstrctruck

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Arrma RC's
  1. Nero
Ok Got a Smaller bumper from TBone took over three weeks. Had to call then and they said they messed up and some BS about staffing. Anyways Got they product and knew Id be satisfied.
BUT I WILL NEVER spend any more money with them. Service Has to be there too.....

Anyways spend $1.50 on plastic and wanted to show of this baby. Have not tested her out yet
 

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Va-jeeper

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Messages
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Arrma RC's
  1. BigRock
  2. Fazon
  3. Nero
  4. Senton 6s
Ok Got a Smaller bumper from TBone took over three weeks. Had to call then and they said they messed up and some BS about staffing. Anyways Got they product and knew Id be satisfied.
BUT I WILL NEVER spend any more money with them. Service Has to be there too.....

Anyways spend $1.50 on plastic and wanted to show of this baby. Have not tested her out yet

I am right there with you! I ordered the new BR front bumper and it was delivered today. I was so excited. I opened the box...they sent me some else's order including the invoice. I called them up and told them that they sent me the wrong parts. The representative said that never happens then asked if there was an invoice in the box. I said yes and she said can you tell me the invoice number? I read it to her and she looked it up. She said they will reach out the the other person to other person to see if the have my stuff. They called me back and said that they did mix up the order and we needed to ship it to the other person and they will reimburse us the shipping cost. I told the representative fine but I am concerned that your company just sent my personal information to some random individual. Her response. ..would you fell more comfortable if they ship it to us first and then we can ship it to you? WTH? Ummmm....no....that wouldn't make a difference he still has my invoice. Her response was...oh yeah...good point. She just apologized and said send us a copy of the receipt and we will refund that to you.

So... if something like this never happens...why was the representative's first response was to ask if there was an invoice and not what parts did we send you? Are you freaking kidding me?!? I so feel like sending this package to the guy overnight UPS express with insurance and put it in a huge box!

I love T-Bone products but I will never order directly from them!
 

DEADWright

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Location
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Arrma RC's
  1. Senton 6s
Guess that means I might have F/R bumpers for my Senton in a week...ordered two weeks ago. I hope they're worth the wait,and the $77.90 they charge for em.
 

firstrctruck

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Arrma RC's
  1. Nero
Guess that means I might have F/R bumpers for my Senton in a week...ordered two weeks ago. I hope they're worth the wait,and the $77.90 they charge for em.
Good luck with that.....They have no Idea how to run a business. They won't be around for long before some else takes their spot IMHO. Soooo lame. Their Fleabay Feedback was classic, Just confirmed to me that there is a serious issue
 

shoehorn0

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Arrma RC's
  1. Nero
Just got my Order in for me Nero bumper.... I got three red cat bummers and two red cat wheelie bars smh
 

Stanleybb50

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Arrma RC's
  1. Senton 6s
Quite happy with what I just installed. :)
 

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Stitch

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Arrma RC's
  1. BigRock
I had my Tbone Thrasher bumper out today for a hard bashing at freezing -8C. I landed some jumps directly on the bumper. It still looks like new:)

The stock big rock front bumper broke again, even with the protection. At least at low temps the arrma front and rear bumpers breake every time..

The Tbone is awesome! Now I think of ordering the wheelie bar too.I am on the 2nd arrma one so I guess I'll need a new one soon ;)
 

firstrctruck

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Arrma RC's
  1. Nero
Material 2 dollars.
 

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Va-jeeper

Well-Known Member
Messages
155
Reaction score
92
Arrma RC's
  1. BigRock
  2. Fazon
  3. Nero
  4. Senton 6s
I am right there with you! I ordered the new BR front bumper and it was delivered today. I was so excited. I opened the box...they sent me some else's order including the invoice. I called them up and told them that they sent me the wrong parts. The representative said that never happens then asked if there was an invoice in the box. I said yes and she said can you tell me the invoice number? I read it to her and she looked it up. She said they will reach out the the other person to other person to see if the have my stuff. They called me back and said that they did mix up the order and we needed to ship it to the other person and they will reimburse us the shipping cost. I told the representative fine but I am concerned that your company just sent my personal information to some random individual. Her response. ..would you fell more comfortable if they ship it to us first and then we can ship it to you? WTH? Ummmm....no....that wouldn't make a difference he still has my invoice. Her response was...oh yeah...good point. She just apologized and said send us a copy of the receipt and we will refund that to you.

So... if something like this never happens...why was the representative's first response was to ask if there was an invoice and not what parts did we send you? Are you freaking kidding me?!? I so feel like sending this package to the guy overnight UPS express with insurance and put it in a huge box!

I love T-Bone products but I will never order directly from them!

So I finally got my bumper on Wednesday.....it was missing parts. It was missing the rear spacers to attach the back of the bumper and the rubber tubing to protect the wires. I emailed them and they said it was a miscommunication with their designer and the production manager. Seriously?!? This is ridiculous.
 

firstrctruck

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Arrma RC's
  1. Nero
So I finally got my bumper on Wednesday.....it was missing parts. It was missing the rear spacers to attach the back of the bumper and the rubber tubing to protect the wires. I emailed them and they said it was a miscommunication with their designer and the production manager. Seriously?!? This is ridiculous.
Product cost too much for these many foul ups. Procduction my asshat
 

WoodiE

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Arrma RC's
  1. Kraton 6s
  2. Mojave EXB
Material 2 dollars.

Doesn't look bad but I personally would never run something like this as diamond tread has basically zero give in it for these applications which means the force of any and all impacts get transferred to other parts on the RC. I'd much rather my bumper take the impact and abuse - which is exactly the purpose of a bumper. To each their own though.

3 weeks waiting for mine and they show up missing parts. T Bone is having growing pains.

They might possibly be having such pains. I remember when they only had a few parts for just a select number of RC's now it seems they have all kinds of parts for a large number of RC's. Hope they get this straightened out soon.

On the flip side, I still see a lot of people complaining about the time it takes to ship out parts when ordering direct. If people would just READ the product page it clearly states they are made to order and takes a longer time. If you don't mind the extended time then order direct if you want it quicker do as @blackbalt89 suggested and order from eBay or even Amazon and you'll get your item within just a couple days.
 

DEADWright

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Location
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Arrma RC's
  1. Senton 6s
Maybe faster on Amazon, but 3 week wait for me was on Ebay. No mention of the lead time until after the purchase is made and they message you about a week into it
 

blackbalt89

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Location
Bergen County, NJ
Arrma RC's
  1. Nero
Maybe faster on Amazon, but 3 week wait for me was on Ebay. No mention of the lead time until after the purchase is made and they message you about a week into it

I waited 10 business days to email them asking where my stuff was.

I had already gotten the cookie cutter it may take us up to 10 business days to produce the order.

When can you request your money back on PayPal.
 

Stitch

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Arrma RC's
  1. BigRock
It seems they take the feedback seriously now. Right after I ordered, I got a mail with the information that they will update me about the status. And two days later they told me that the lead time is 7-10 business days + shipping.

If everything works out - perfect support + no complaint
 
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firstrctruck

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Messages
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Arrma RC's
  1. Nero
It seems they take the feedback seriously now. Right after I ordered, I got a mail with the information that they will update me about the status. And two days later they told me that the lead time is 7-10 business days + shipping.

If everything works out - perfect support + no complaint
Yeap let us know how that works out
 
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