Kraton What is the best way to get Arrma Support for my Kraton?

[vinbar]

Guys/Gals.
I have two problems with a brand new Arrma Kraton 6SBLX - first, the servo went belly up, then the spur gear on the motor came loose and wrecked the set screw (the little c-clip that stops that from happening was missing from the factory). I bought this thing via Hobbytown website (I think they are part of the AMain family, but they have a store in Corona, CA which is only 50 miles from where I live, so not as far as the Amain stores in NorCal) and I've emailed Arrma support at [email protected], [email protected], [email protected] on Feb 14 and then I emailed [email protected] on Feb 21...and submitted a support request on the HorizonHobby website. It is now Feb 24 and I've heard nothing...nadda...zip...ziltch. I did get an automatic case number email, but nothing else - Is this normal? Is there a phone number I should be calling? I had two different issues with Traxxas parts and got warranty parts on the way with a 10 minute phone call.

Suggestions?

 

[Fallguy]

Call Horizon hobby and speak to a human. 888-959-2307

 

[leroychurchill]

Use their live chat feature it appears every day between like 11 and 5 I think.

 

[Engineer]

Online submissions can take a week or so - but they do eventually respond. If you want quicker action, do as mentioned above - call or use the live chat.

 

[vinbar]

Thanks guys -- I called up and was helped in 10 minutes, new parts on the way. You guys are the best!!

 

[SrC]

Use their live chat feature it appears every day between like 11 and 5 I think.

Live chat will just link you to the warranty form and email. Been there. Going in circles that way.

If you notice, HH removed their phone number from their website. I looked all over for it recently. I have 2 numbers in my phone though. I always called them. Doesn't look that good removing their phone contact.. We may end up getting support like the EU and elsewhere soon.

 

[leroychurchill]

Live chat will just link you to the warranty form and email. Been there. Going in circles that way.

If you notice, HH removed their phone number from their website. I looked all over for it recently. I have 2 numbers in my phone though. I always called them. Doesn't look that good removing their phone contact.. We may end up getting support like the EU and elsewhere soon.

Every time I use live chat I talk to a real person and they then send me an email and respond promptly and I get my items the next day.

 

[SrC]

Wow, that's promising. Good bet .
I gave up on chat, quite a while ago, and just relied on phone contact.