Atom #28
Fairly New Member
- Messages
- 19
- Reaction score
- 27
- Arrma RC's
- Kraton 4s
- Outcast 4s
I have owned my Outcast 4s for about a month. In that time, I was able to drive it a total of about 20 minutes. Then an A-arm broke after a rather lame crash into a ditch. I called Horizon and was on the phone with a live person in a few minutes. They took my info, I sent them a video of the lame crash, and new A-Arms (which are on back order for another month....) are on order for me.
That part was pretty standard.
While my Outcast has been sitting, though, all 4 shocks decided to dump their oil everywhere. So I called Horizon again, 5 minutes on the phone with a live representative, and a full set of replacement shocks are in the mail!!
So, although the quality/durability of my Outcast 4s is questionable, the customer service at Horizon has been A+ excellent so far.
That part was pretty standard.
While my Outcast has been sitting, though, all 4 shocks decided to dump their oil everywhere. So I called Horizon again, 5 minutes on the phone with a live representative, and a full set of replacement shocks are in the mail!!
So, although the quality/durability of my Outcast 4s is questionable, the customer service at Horizon has been A+ excellent so far.