Hector_Fisher
Very Active Member
I submitted a warranty request to replace an exploded diff outdrive on my Kraton EXB. And for the first time ever Horizon rejected my warranty! I feel like they're breaking up with me
The irony here is they have definitely warrantied "used" items before in the list that they mentioned. Such as the EXB diff gaskets that shredded themselves. Not to mention motors bearings (in which i receive a whole motor rather than just bearings) and those are definitely a wear item.
Not sure why this time is different. Perhaps they've turned a page and are tight for money, so they need to honor less warranties? Perhaps I've hit my secret "lifetime maximum benefit" as a customer?
I'm not mad, just surprised. I don't feel I abuse the warranty process, and this is only the second warranty I've done on the EXB (the first was for F and R diff gaskets, which coincidentally they sent a single whole diff rather than just the gaskets like I asked for). I've always felt reassured that Arrma would back me up if something broke, so I never anticipated a rejected warranty. I guess that time has to come eventually though!
The irony here is they have definitely warrantied "used" items before in the list that they mentioned. Such as the EXB diff gaskets that shredded themselves. Not to mention motors bearings (in which i receive a whole motor rather than just bearings) and those are definitely a wear item.
Not sure why this time is different. Perhaps they've turned a page and are tight for money, so they need to honor less warranties? Perhaps I've hit my secret "lifetime maximum benefit" as a customer?
I'm not mad, just surprised. I don't feel I abuse the warranty process, and this is only the second warranty I've done on the EXB (the first was for F and R diff gaskets, which coincidentally they sent a single whole diff rather than just the gaskets like I asked for). I've always felt reassured that Arrma would back me up if something broke, so I never anticipated a rejected warranty. I guess that time has to come eventually though!