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Warranty problems with Arrma - see pic HELP!!!!!

Discussion in 'Typhon' started by RVJ007, Mar 12, 2018.

  1. RVJ007

    RVJ007 Active Member

    Dec 30, 2017
    Likes Received:
    Arrma RC's:
    Team - My typhoon developed for no reason a failure at weekend.

    The front GEARBOX CASE SET HD AR310854
    Arrma Composite Suspension Mount Set - AR330379
    Aluminium FF Suspension Mount (Red) (1) AR330378

    all broke rendering the Typhon useless.

    Genuinely it just happened as I was driving up and down on Tarmac and the front offside just dropped. There is no signs on the chassis or front bumper of any inputs to cause this damage. The car is only 12 weeks old and used about 3-4 times.

    Now apparently from Arrma because I replaced the screws with stainless steel to prevent them from rusting or rounding off, they have said that they will not validate any warranty claims saying the screws "may not have been in tightly and thats whats caused all this damage".

    This is exactly what was written back "
    Arrma have noted the original screws fitted to the car have been removed and replaced with aftermarket items. As they can't determine whether the stripped threads have occurred as a result of the replacement screws or the fitment of them then unfortunately they are unable to offer replacement of the parts under warranty in this case."

    Is this usual for Arrma to give such brush off warranty replies if screws are changed. For goodness sake the screws were not even screws into the broken parts.

    I live here in the UK and have to use CML distributions as a go-between for Arrma.

    Is anyone aware from the manuals that were supplied with the Typhoon if warranty is invalid for screw replacement?

    Any help please as my Typhoon is typhoooooned
  2. Jerry-rigged

    Jerry-rigged Premium Member!
    Premium Member ArrmaForum Fan Excellence Award

    Apr 27, 2016
    Likes Received:
    Texas, Baby!
    Arrma RC's:
    Kraton, Typhon, 4x4-Mega
    Your pic didn't come thru, so I can't see the break. Did it break at some screws?
  3. Megasty

    Megasty Premium Member!
    Premium Member Excellence Award

    Oct 3, 2016
    Likes Received:
    Arrma RC's:
    Fazon, Granite, Kraton, Nero, Outcast, Raider, Senton, Talion, Typhon, 4x4-Mega
    While stainless screws will prevent rusting, they are a great deal weaker than grade 10.9 & a tad weaker than grade 8 - they WILL 'round' much more often. Show some pictures of the actual breakage to shed some light on what caused it.

    I usually don't bother Arrma for structural failures as the vast majority of these are user error.
    ThatDrewGuy and Thomas P like this.
  4. Mongoose

    Mongoose Well-Known Member

    Jan 31, 2018
    Likes Received:
    Arrma RC's:
    Kraton, 4x4-Mega
    Stainless button head cap screws are the worst for rounding out. Just a tip....only use a ball end wrench when absolutely necessary with these types of screws. The hex just isn't deep enough.
  5. deej78

    deej78 Well-Known Member

    Apr 2, 2018
    Likes Received:
    Abbeyleix, Rep. of Ireland
    Arrma RC's:
  6. typhon34

    typhon34 Well-Known Member

    Dec 30, 2016
    Likes Received:
    Arrma RC's:
    Kraton, Typhon
    Its 20 bucks of parts... Just buy new ones and fix it... Problem solved.

    As for stainless screws... They help prevent rust but they are softer than stock and can snap quite easy.

    End of the day you modified the car so fair call on arrma.
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