Hobbywing warranty.

[Cereal_killer]

Turned in the max6 that the girlfriend killed.
They emailed me this. This doesn't even remotely look like the max 6 I sent in...
First photo email from hobbywing.
Second photo. Shipped from me.
Anyways. Always check. And take before photos....

 

[norcalsc]

i need a max6 is how would i get this?

 

[Cereal_killer]

i need a max6 is how would i get this?

I actually just told them to toss it. But I was going to pay for it and have someone pay $79 that I got it for... along with PayPal fees and shipping. But it's to late now..

 

[MambaSenton]

Lmao tell ‘em how you really feel

 

[norcalsc]

all good

 

[Mazin]

Well that's Disheartening

 

[Cereal_killer]

Lmao tell ‘em how you really feel

I'm not going to be screwed. The two photos don't remotely look alike.

 

[Kla912000]

The pictures look the same to me. How are they different? What am I missing?

 

[Cereal_killer]

The pictures look the same to me. How are they different? What am I missing?

The caps. Clearly. The second one. Where shipped. Doesn't have any cracks or yellow.

 

[grihn]

I guess I don't understand how it's not covered under warranty regardless of whether the capacitors are leaking or not. They're part of the ESC, and as someone who has worked in IT for more than 20 years, I can tell you with certainty that caps just "go bad" sometimes without cause. If they're claiming that they would only leak or burst from misuse, they're full of it. If seen swollen and burst capacitors on brand new computers that haven't even been powered on. I'd escalate to corporate or management if you can.

 

[Kla912000]

The caps. Clearly. The second one. Where shipped. Doesn't have any cracks or yellow.

I see it now. Could have been cracked and then leaked during shipping. Other than that it looks like the same ESC.

 

[3d-rc.myshopify.com]

I haven’t had any luck with Hobbywing warranty as well. I purchased a combo and the bearings in the 4985 exploded in less then a week I took it apart an saw the bearings said made in Taiwan when they are advertising them as Japanese bearings which are far superior. Anyway I contacted them and they claimed it was a knock off combo but then I showed them the invoice where I purchased it directly from them and the tune changed to they can’t be there inspecting the products as they are assembled and can’t control what the factory does. All I asked for was a set of bearings to replace them. Not a refund or a new motor. Just 2 bearings. Claim was denied. I wouldn’t count on a Hobbywing warranty. You are better with the knock off since they are probably made in the same factory with the same parts anyway at a cheaper price.

 

[slick2500]

I haven’t had any luck with Hobbywing warranty as well. I purchased a combo and the bearings in the 4985 exploded in less then a week I took it apart an saw the bearings said made in Taiwan when they are advertising them as Japanese bearings which are far superior. Anyway I contacted them and they claimed it was a knock off combo but then I showed them the invoice where I purchased it directly from them and the tune changed to they can’t be there inspecting the products as they are assembled and can’t control what the factory does. All I asked for was a set of bearings to replace them. Not a refund or a new motor. Just 2 bearings. Claim was denied. I wouldn’t count on a Hobbywing warranty. You are better with the knock off since they are probably made in the same factory with the same parts anyway at a cheaper price.

I've never seen a Hobbywing knock-off just OEM rebrands.

 

[Moirae]

Seems like you never hear ANYTHING good about Hobbywing customer service.

 

[3d-rc.myshopify.com]

I've never seen a Hobbywing knock-off just OEM rebrands.

Sorry yeah I will clarify by rebranded and unauthorized sellers. Save a few bucks and not like you are getting a warranty anyway

 

[Cereal_killer]

Good thing for other esc brands.
Once the crappie hobbywing motor shoots crap. Will be another castle motor

 

[Moirae]

Good thing for other esc brands.
Once the crappie hobbywing motor shoots crap. Will be another castle motor

View attachment 216861

Tbh I'm a firm believer that castle escs are just better. I had a max 6 combo in my limitless recently and I was hitting esc thermal cut off on 8s left and right while bashing. I swapped it to an mmx8s and haven't had a thermal shutdown since. The Hobbywing motor was staying pretty cool though which was surprising.

 

[Cereal_killer]

I guess I don't understand how it's not covered under warranty regardless of whether the capacitors are leaking or not. They're part of the ESC, and as someone who has worked in IT for more than 20 years, I can tell you with certainty that caps just "go bad" sometimes without cause. If they're claiming that they would only leak or burst from misuse, they're full of it. If seen swollen and burst capacitors on brand new computers that haven't even been powered on. I'd escalate to corporate or management if you can.

I stole your post copy and pasted.
It's been really quiet since yesterday.

 

[LibertyMKiii]

HW is known for having almost zero warranty, but they are dead reliable most of the time. In the world of electronics there is always that 2% failure rate.
Castle is not perfect either, but they have pretty decent warranties and great customer support staff based out of the US.

 

[Cereal_killer]

HW is known for having almost zero warranty, but they are dead reliable most of the time. In the world of electronics there is always that 2% failure rate.
Castle is not perfect either, but they have pretty decent warranties and great customer support staff based out of the US.

Kind of figured. Just wanted to at least get to a point with em